General Queries
General Queries
Why should I sell with BrainVTA?
BrainVTA is one of the largest and most high-profile cross-border logistics and e-commerce providers in the Caribbean, Central & South America. BrainVTA is an established logistics and shipping operation, currently handling over $400 million of cross-border merchandise annually in over 40 countries.
How do Sellers know when they have a sale?
The order will be visible in Seller Portal and Seller will be notified by email.
Will customers Seller’s customized return/ refund policy?
All Sellers are required to utilize BrainVTA's return policy.
When and how does a Seller issue a refund?
Sellers should wait until the item is returned and then issue the refund through Seller Portal.
Will Sellers get the full commission returned once the item is refunded?
If the item is returned to the Seller due to Customer’s Fault, it will be refunded 100%. If the item is returned to the Seller due to Seller’s Fault, it will be refunded less $3 per order. If the item is not returned the Seller, it will be refunded 100%.
How are fraud and wrong address purchases being handled?
BrainVTA’s payment fraud protection helps eliminate fraudulent orders.
How will it work when a customer is responsible for paying for return shipping?
The customer will contact BrainVTA. Should BrainVTA determine the item is acceptable to return, BrainVTA will request an RMA from the Seller through the Seller Portal. If the return is a Customer return reason, the seller is not responsible for any return shipping. If the return is a Seller return reason, the seller is responsible for return shipping from BrainVTA’s Florida warehouse to the Seller’s requested destination.
Will a Seller be able to sell both internationally and locally from the same account?
No. Seller’s would need to create two separate accounts.
Can Sellers add a secondary email for notifications i.e., customer support, inquiries and return notifications?
Sellers can add additional contacts based on business functions.
Does BrainVTA support Sellers outside of the US given they can still ship to US customers.
Any Seller who can meet BrainVTA’s requirements and policies is eligible.
Will Seller’s customer service department be able to reply to emails directly, or will Sellers use BrainVTA to relay messages back and forth?
BrainVTA will manage all communications between customers and Sellers.
What do we do if a customer says they did not receive the package?
Sellers are shipping to BrainVTA’s Florida warehouse, once BrainVTA receives the order BrainVTA is responsible for it.
What do we do if a customer says the product is damaged and/or they claim that the product did not come in the condition as advertised?
If a damaged box arrives at BrainVTA’s Florida warehouse BrainVTA will open the package to ensure the items inside are not damaged. If the items are not damaged BrainVTA will repack the items and continue to send to the destination country. If the items are damaged BrainVTA will reach out to the seller to ship another and to send the damaged items back.
Will Sellers be able to ship with any carrier?
Sellers are able to ship with any carrier.
Can Sellers offer faster shipping? Does faster shipping get better product placement?
Shipping SLA will be a part of the Buy Box and Product Listing Page Rankings. Sellers cannot offer faster shipping for additional funds from the customer though.
Will customers see an expected item arrival date?
Customers will see an expected arrival date range based on a combination of Seller’s shipping SLAs, how long it takes to get to the destination country and through customs.
When shipping heavy bulky items, are freight carriers allowed? If so, how will a delivery be scheduled to arrive at CTC’s warehouse?
Yes, freight carriers are allowed. BrainVTA will have a phone number for deliveries to be scheduled through.
Will there be shipping to Hawaii, Puerto Rico, Alaska) & PO Boxes.
BrainVTA does not ship to US territories or PO Boxes.
Will a seller's storefront show a specific address, about us, a phone number, and reviews once available?
Seller’s will have access to several storefront templates. The template will show reviews and followers but not contact info.
When can Sellers start selling?
After all the required documents have been verified and the seller profile is complete, Sellers can list products and start selling.
Can Sellers sell on BrainVTA.com without their own website?
Sellers must be selling on Amazon, eBay, Walmart, or another marketplace that shows their Seller profile with customer ratings.
What is a listing?
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
How many listings are required to start selling?
A minimum of 1 listing (unique products).
Does BrainVTA provide packaging material?
No, the Seller must ensure good quality packaging so the order remains undamaged.
Who decides the price of the products?
Sellers set the price of their products.
How and when will Sellers get paid?
The payment will be made electronically to the Seller’’s bank account given in the seller portal profile section. BrainVTA pays Sellers on the 1st and 3rd weeks of the month based on orders received into our Florida warehouse.
Is there a listing fee?
No. Listing products on BrainVTA.com is free. BrainVTA charges a small commission for what is sold.
How will variations work? Example: A pair of shoes in 10 different sizes.
Clothing, shoes, and other products with multiple colors and/ or sizes will be one listing.
Will the customer know that he or she is purchasing from a Seller on the BrainVTA Marketplace?
We will clearly indicate on our product detail pages and offer listing pages that the product is sold by the Seller.
Can customers leave feedback and why is customer feedback important?
Yes, customers can leave feedback. Maintaining a high feedback rating is a critical factor for success. It’s the best way for customers to identify Sellers as trustworthy.
Can Sellers list a product that does not have barcodes?
Yes. Sellers can provide GCID/UPC/EAN/ASIN/ISBN/MPN instead.
How do Sellers manage orders?
Sellers can view orders and manage them through “Manage Order” inside Seller Portal (access is made available to Seller Portal after the registration is completed).